Refund policy

Returns and refunds

You can request a return within 14 days after your item is delivered.

How to request a return

Sign in to your Roomz customer account, open your order and request a return. You can also reply to your order confirmation email with your order number and the reason for the return. For a damaged or incorrect item, include photos of the item and packaging.

Please wait for approval and return instructions before sending anything back. We will confirm the correct return address for your item. Do not send returns to a billing address or to DSers. Items from different suppliers may require separate returns.

Return shipping

For change-of-mind returns, you pay the return shipping cost. Roomz covers return shipping for items that arrive damaged or incorrect.

The account return form may show the standard message that return shipping is not provided. If your item arrived damaged or incorrect, do not buy a return label. Reply to your order confirmation with photos and wait for Roomz to arrange covered return shipping or another agreed resolution.

Refunds

Return requests are reviewed individually. Submitting a request does not automatically issue a refund. After an approved return is received and checked, or another resolution is agreed, eligible refunds are processed through Shopify to the original payment method. Your payment provider may take additional time to post the refund.

If you need help with a return, delivery problem or cancellation request, reply to your order confirmation email. Cancellation requests must be reviewed before supplier dispatch and cannot be guaranteed after an item has shipped.