Shipping policy

Shipping and delivery

We currently ship within the United States. Products may be dispatched by different suppliers and can arrive in separate parcels.

Standard tracked shipping

Standard shipping is $8, with free Standard shipping on qualifying orders of $70 or more. Allow an estimated 2–30 days in transit after dispatch. Many US-stock items have shorter supplier estimates; international supplier routes can take longer. These are estimates, not guaranteed arrival dates.

Product-specific Express

Express is offered only when an eligible product has a verified faster supplier route. The shipping option shown at checkout gives the applicable charge and estimated transit time. The currently verified US bed-frame option is $15 with an estimated 3–6 days after dispatch. Express does not apply to other items in the same order; mixed orders may show Standard only. Supplier availability and the delivery address can affect the available service.

Dispatch and tracking

Order processing happens before dispatch and is additional to the transit estimate. We email tracking information when each item is fulfilled, and may email again if a tracking number changes. Use the tracking link in the shipping email or your customer account to follow the parcel. A tracking number may appear before the carrier records its first scan.

Delivery problems or changes

Reply to your order confirmation email if you need an address change, cancellation or help with a delayed, missing, damaged or incorrect item. Please contact us before supplier dispatch for changes; changes and cancellations cannot be guaranteed once an item has shipped. If a selected service cannot be provided, we will contact you to arrange a resolution before dispatch.

See our return and refund policy for the 14-day return-request process. Do not send a return until we have approved it and confirmed its destination.